Normal business hours are:
Mon - Thu 9am - 7pm
Fri 9am - 6pm
Sat 9am - 4pm
If you are a managed property tenant and have a general maintenance issue, this is to be reported via the main menu tab - Report a Repair.
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Any water ingress into your property from a property above, you should make contact with those owners/occupant(s) immediately as it will be their responsibility to resolve. Advise us of any damage caused to your property via Report a Repair.
For out of hours extreme emergencies only, please contact these eddisonwhite sub contractors below. No other contractors or charges are approved.
NB: Tenants are responsible to pay for any call-out charges incurred as a result of the Tenant's occupation, such as lost keys or security devices. As per your tenancy agreement, it is your responsibility to lock all doors to your property and have all keys with you when unattended.
If the loss or results in locks needing to be changed, the actual costs of a locksmith, new lock and all replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. Also for any charge where contractor attendance is found to be due to the Tenant's act or misuse.
If you live in a flat within a block, there may be contact details in the communal areas for the Block Management company for the whole building. They should be contacted for block/building specific maintenance issues including communal entrance door locks.
| Locksmith | JW Security - 07860 606151 |
Locksmith (OAP & NHS only) | 1st Call Security - 07702 803841 |
| Plumbing, Drainage, Gas & Electrical | Rygroup - 07879 247365 |
| Plumbing & Heating Emergency | A Lings Group - 07572 452344 |
| Drain Blockage | Thames Water - 0800 316 9800 |
| If you smell Gas or suspect Gas/Carbon monoxide emergency | National Gas Emergency - 0800 111 999 |
