OUR OFFICE IS CLOSED UNTIL FURTHER NOTICE
Due to COVID-19, our branches are closed but the team are working remotely. In light of the circumstances we are operating on reduced hours
Monday - Friday 10am - 5pm
Saturday 10am - 4pm
Sunday Closed
*We are closed for Easter (Fri 10th - Mon 13th April incl)
Saturday 10am - 4pm
Sunday Closed
*We are closed for Easter (Fri 10th - Mon 13th April incl)
If you are a managed property tenant and have a general maintenance issue, this is to be reported via the main menu tab - Report a Repair.
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Any water ingress into your property from a property above, you should make contact with those owners/occupant(s) immediately as it will be their responsibility to resolve. Advise us of any damage caused to your property via Report a Repair.
For out of hours extreme emergencies only, please contact these eddisonwhite sub contractors below. No other contractors or charges are approved.
NB: Tenants are responsible to pay for any call-out charges incurred as a result of the Tenant's occupation, such as lost keys or security devices. As per your tenancy agreement, it is your responsibility to lock all doors to your property and have all keys with you when unattended.
If the loss or results in locks needing to be changed, the actual costs of a locksmith, new lock and all replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. Also for any charge where contractor attendance is found to be due to the Tenant's act or misuse.
If you live in a flat within a block, there may be contact details in the communal areas for the Block Management company for the whole building. They should be contacted for block/building specific maintenance issues including communal entrance door locks.
| Locksmith | JW Security - 07860 606151 |
Locksmith (OAP & NHS only) | 1st Call Security - 07702 803841 |
| Plumbing & Heating Emergency | A Lings Heating - 07572 452344 |
| Plumbing & Heating Emergency | Maintracts - 020 8682 2244 |
| Electric Emergency | TXR Building & Maintenance - 020 7884 8888 |
| Drain Blockage | Thames Water - 0800 316 9800 |
| If you smell Gas or suspect Gas/Carbon monoxide emergency | National Gas Emergency - 0800 111 999 |
